Shipping & Returns


SHIPPING INFORMATION

** FREE WORLDWIDE SHIPPING **

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

We process orders within 24 hours of receiving them, not including holidays. 

Average shipping time, after order processing, is 7-20 days. Holidays, customs, and seasonal factors can cause delays that result in orders arriving later than 30 days after processing. We cannot be responsible for delays. The customer is responsible for paying any applicable customs taxes.

Orders ship directly from our suppliers in the US and China. To keep costs low, suppliers often have multiple warehouses, so sometimes orders might ship from multiple locations. Orders with multiple items will usually ship each item separately.

The Smart Backpack Store currently ships to the following countries:

  1. Australia
  2. Austria
  3. Belgium
  4. Denmark
  5. Finland
  6. France*
  7. Germany
  8. Greece
  9. Hong Kong
  10. Hungary
  11. Ireland
  12. Israel
  13. Italy
  14. Japan
  15. Korea
  16. Luxembourg
  17. Malaysia
  18. Mexico
  19. Netherlands
  20. New Zealand
  21. Norway
  22. Poland
  23. Portugal
  24. Russia
  25. Saudi Arabia
  26. Singapore
  27. Spain
  28. Sweden
  29. Switzerland
  30. Thailand
  31. Turkey
  32. Ukraine
  33. United Kingdom
  34. United States

We source quality items from several suppliers in Asia as well as the United States.  Shipping delivery time varies depending on suppliers location, shipping method used and your geographic location.

 

 RETURNS

 

At The Smart Backpack Store we expect that your purchases will meet or exceed your expectations. However, we realize that on occasion there may be a problem with an order. If your item is damaged , you may return it in its original condition for a refund (minus and shipping) within 45 days of your order being shipped from The Smart Backpack Store.  For November and December purchases, the return time period is extended to 75 days.   

 

To return an item to The Smart Backpack Store, please follow these simple steps to assure quick processing and to receive full credit, less shipping, for the item you are returning.

 

1) Email The Smart Backpack Store at smartbackpackstore@gmail.com and include: your order number, the name of the item, date purchased, and your name and address. Please indicate your preference for an exchange or refund.  

 

2) A customer service representative will respond to your email with specific return instructions and will issue you a return merchandise authorization number (RMA). You can expect to receive the RMA number within approximately 48 to 72 hours. Please write the RMA number on the packing slip inside your package and on the outside of your package. Please note that we cannot process returns without an RMA number.  

 

3) Return the unused item with all of its original packaging, and ship it back to us. We recommend that you ship the item insured as we cannot offer refunds for packages that become lost en route. For security reasons, please do not write "jewelry" on the outside of the package.

 

Once your return is received you will receive notification regarding your return or exchange within seven days.

 

All unauthorized or improperly packaged returns will be returned to sender. Please note that items that show signs of wear or have been, resized, engraved, altered, or damaged in any way cannot be accepted for return.