FAQ


Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly appreciated. If you have any questions please send us an email at 
smartbackpackstore@gmail.com

              

Why choose our backpacks?

Our backpacks are multifunctional, fashionable and safe. They all have a technology component built in with USB charging port. You can easily recharge your phone, tablet or laptop. Many are water-resistant or waterproof!  

 

Is a power bank included with each backpack?  

No.  Some of our backpacks include USB 2.0 connections.  These can easily be connected to any standard USB 2.0 power found on the market. We do have a few solar powered backpacks that require no power bank. However power banks are also available, you can find them in the Power bank collection.

 

What payment methods do you accept?

SmartBackpacks.net offers several convenient methods of payment: These methods include Visa, MasterCard, American Express, Discover and PayPal

 

Do you accept PayPal?

Yes we do accept payments through PayPal express payments.

 

Which currency will I be charged in?

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

 

When will my order arrive?

We source quality items from several suppliers in Asia as well as the United States.  Shipping delivery time varies depending on suppliers location, shipping method used and your geographic location.  Average shipping time, after order processing, is 7-20 days.
Holidays, customs, and seasonal factors can cause delays that result in orders arriving later than 30 days after processing. We cannot be responsible for delays. The customer is responsible for paying any applicable customs taxes.

 

Do you ship internationally?

Yes we currently ship to 34 countries around the world including:
  1. Australia
  2. Austria
  3. Belgium
  4. Denmark
  5. Finland
  6. France
  7. Germany
  8. Greece
  9. Hong Kong
  10. Hungary
  11. Ireland
  12. Israel
  13. Italy
  14. Japan
  15. Korea
  16. Luxembourg
  17. Malaysia
  18. Mexico
  19. Netherlands
  20. New Zealand
  21. Norway
  22. Poland
  23. Portugal
  24. Russia
  25. Saudi Arabia
  26. Singapore
  27. Spain
  28. Sweden
  29. Switzerland
  30. Thailand
  31. Turkey
  32. Ukraine
  33. United Kingdom
  34. United States

 

How do I know if my order has been shipped?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for it's status to update.

 

What is your Privacy Policy?

We have posted a detailed Privacy Policy.  Simply put: Your personal information is secure with us. All pages involving personal data are transmitted via secure server. Our entire privacy policy can be viewed on our Privacy Policy page.

 

How secure are the payment transactions?

SmartBackpacks.net understands the importance of security of online transactions. After all our reputation and your information security is at stake. That's why we use the highest standards to process all credit card transactions.

 

What is your return policy?

At SmartBackpacks.net we expect that your purchases will meet or exceed your expectations. However, we realize that on occasion there may be a problem with an order. If your item is damaged , you may return it in its original condition for a refund (minus and shipping) within 45 days of your order being shipped from The Smart Backpack Store.  For November and December purchases, the return time period is extended to 75 days.   
 
To return an item to SmartBackpacks.net, please follow these simple steps to assure quick processing and to receive full credit, less shipping, for the item you are returning.
 
1) Email us at smartbackpackstore@gmail.com and include: your order number, the name of the item, date purchased, and your name and address. Please indicate your preference for an exchange or refund.  
 
2) A customer service representative will respond to your email with specific return instructions and will issue you a return merchandise authorization number (RMA). You can expect to receive the RMA number within approximately 48 to 72 hours. Please write the RMA number on the packing slip inside your package and on the outside of your package. Please note that we cannot process returns without an RMA number.  
 
3) Return the unused item with all of its original packaging, and ship it back to us. We recommend that you ship the item insured as we cannot offer refunds for packages that become lost en route. 
 
Once your return is received you will receive notification regarding your return or exchange within seven days.
 
All unauthorized or improperly packaged returns will be returned to sender. Please note that items that show signs of wear & tear or have been, altered, or damaged in any way cannot be accepted for return.

 

How can I contact SmartBackpacks.net?

We understand the importance of communication between the Buyer and the Seller. Shopping on the Internet does not have to be impersonal. Please feel free to contact us with any questions and comments by using the contact form on this page.  Your questions will be answered within 24 hours.
For ANY inquiries email smartbackpackstore@gmail.com